Privacy Policy: Enneagram Australia and Aotearoa New Zealand (EAANZ)
Last Updated: January 2026
1. Introduction
Enneagram Australia and Aotearoa New Zealand (EAANZ) (“we”, “us”, or “our”) is a non-profit organization dedicated to the Enneagram community. We respect your privacy and are committed to protecting your personal information.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Information Privacy Principles (IPPs) under the New Zealand Privacy Act 2020.
2. Information We Collect
We collect information that helps us provide you with resources, community access, and event updates.
| Category | Data Types Collected |
| Contact Data | Full Name and Email Address, |
| Membership Data | Username, profile details, Address, Phone, Country and Postcode, and preferences (for future community access) |
| Technical Data | IP address, browser type, device identifiers, and website interaction logs (via cookies and pixels). |
| Financial Data | Payment information for memberships/events (processed securely via Stripe). |
Note on Sensitive Information: While the Enneagram involves personality insights, EAANZ does not collect “Sensitive Information” as defined by law (e.g., health records, specific religious or philosophical beliefs, or sexual orientation) as a requirement for use. Any such information shared within community forums is volunteered by the user at their own discretion.
3. How We Use Your Information
We use your data for the following “Primary Purposes”:
- To deliver email newsletters and free Enneagram guides.
- To manage event registrations and notifications.
- To provide and secure our online community platform.
- To process payments for memberships or workshops.
4. Third-Party Tools & International Transfers
To operate efficiently, we share limited data with trusted third-party service providers.
- Communication: We use FluentCRM (hosted on our WordPress site) and GoSMTP to manage and deliver emails.
- Payments: All transactions are processed by Stripe. We do not store your full credit card details on our servers.
- Data Storage: Your personal information is stored on secure servers located in Australia and via Amazon Web Services (AWS) cloud infrastructure located in the United States.
Overseas Disclosure: When we transfer data to the USA (AWS), we ensure that the recipient is subject to laws or binding schemes that provide a level of protection effectively similar to the Australian and NZ Privacy Acts.
5. Behavioral Advertising & Tracking
We use Google Analytics and Meta (Facebook) Pixels to understand how visitors interact with our site.
- What this means: These tools collect technical data about your visit to show you relevant EAANZ event advertisements or content on other platforms (Interest-Based Advertising).
- Your Choice: You can opt-out of this tracking by:
- Adjusting your browser’s cookie settings.
- Using the Google Analytics Opt-out Browser Add-on.
- Adjusting your Facebook Ad Preferences.
6. Children’s Privacy
Our website and community are not restricted to users over 18. However, we take “particular care” (as required by NZ IPP 4) regarding the data of young persons:
- We encourage parents and guardians to supervise their children’s online activities.
- If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to remove that information.
7. Your Rights
You have the right to:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to update or fix inaccurate information.
- Erasure: Request that we delete your account and data.
- Opt-Out: Unsubscribe from marketing at any time using the link in our emails.
To exercise these rights, please email secretary@enneagramaanz.org.au.
8. Security
We use SSL encryption and secure server protocols to protect your data. In the event of a “notifiable data breach” that is likely to result in serious harm, we will notify you and the relevant Information Commissioner (OAIC in Australia or OPC in New Zealand) as required by law.
9. Contact Information
For any privacy-related inquiries, please contact:
Secretary
Enneagram Australia and Aotearoa New Zealand (EAANZ)
1 Arundel Street, Glebe, NSW, 2037, Australia
Email: secretary@enneagramaanz.org.au
Terms of Use: Enneagram Australia and Aotearoa New Zealand (EAANZ)
Last Updated: January 2026
1. Agreement to Terms
By accessing the website https://enneagramaanz.org.au/ (the “Site”), you agree to be bound by these Terms of Use. These terms apply to all visitors, users, and members of EAANZ. If you do not agree, please discontinue use of the Site.
2. Eligibility & Minors
There is no age restriction for browsing this Site. However, if you are under the age of 18, you should use this Site and its community features only with the involvement and consent of a parent or guardian.
3. Membership & Accounts
When you create a membership account (free or paid) with EAANZ:
- You must provide accurate and complete information.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately at secretary@enneagramaanz.org.au of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that violate these terms.
4. Paid Memberships & Payments
- Billing: Paid memberships are processed via Stripe. By signing up, you authorize us to charge the membership fee to your chosen payment method.
- Automatic Renewal: To ensure uninterrupted access to our community and resources, your membership will automatically renew annually. Your saved payment method on Stripe will be charged the original membership fee unless you cancel before the renewal date.
- Notice of Renewal: For annual memberships, we will endeavor to send a reminder email to your registered address at least seven (7) days before the renewal date. It remains your responsibility to manage your subscription settings.
- Price Changes: We reserve the right to adjust membership fees. Any price changes will take effect at the start of the next billing cycle following notification to you via email.
- Cancellation: You may cancel your membership at any time by emailing the secretary@enneagramaanz.org.auUpon cancellation, you will continue to have access to the paid features until the end of your current billing period. No partial refunds are provided for the remaining days in a cycle.
- Refund Policy: Memberships are refundable minus an AUD $10 administration fee. Refund Requests: If you believe you are entitled to a refund due to an error or exceptional circumstance, please contact us at secretary@enneagramaanz.org.au within 14 days of the charge. Each request will be reviewed by the EAANZ Committee on a case-by-case basis. Approved refunds will be processed back to the original payment method via Stripe.
5. Intellectual Property
The content on this Site—including text, Enneagram guides, graphics, logos, and videos—is the property of EAANZ or its content creators and is protected by copyright and trademark laws.
- You may download free guides for personal, non-commercial use.
- You may not redistribute, sell, or claim ownership of EAANZ materials without express written permission.
6. Community Guidelines & User Content
As part of our online community, you may be able to post comments or profile information (“User Content”). You agree not to:
- Harass, abuse, or “troll” other members.
- Post defamatory, obscene, or illegal material.
- Use the community to “spam” or promote external commercial products without permission.
- “Type” other individuals in a way that is unsolicited or harmful (adhering to Enneagram ethical standards).
EAANZ reserves the right to remove any User Content at our discretion.
Community Code of Conduct
The EAANZ online community is a space for self-discovery, growth, and mutual support. By participating in our forums, groups, or events, you agree to uphold the following standards:
6.1 The Principle of Self-Identification
The Enneagram is a tool for self-observation. We respect that only the individual can truly determine their own Enneagram type.
- Do: Offer insights and share how the types manifest in your own life.
- Don’t: “Type” other members or insist you know their type better than they do. Avoid using the Enneagram to label, box in, or dismiss others.
6.2 Respect and Psychological Safety
We celebrate the diversity of the nine points of the Enneagram.
- No Harassment: We have a zero-tolerance policy for bullying, hate speech, or discrimination based on race, gender, religion, sexual orientation, or disability.
- Constructive Dialogue: If you disagree with someone, address the idea, not the person. Use “I” statements to share your experience rather than making “You” statements about others.
6.3 Confidentiality and Privacy
The Enneagram often involves sharing personal and vulnerable experiences.
- Internal Stays Internal: Do not share, screenshot, or distribute stories or personal details shared by other members outside of the EAANZ community platform without their express written consent.
- Respect Boundaries: Do not “cold message” or contact other members for commercial or personal reasons outside of the community platform unless you have established a mutual relationship.
6.4 Non-Commercial Content & Spam
The community is for education and connection, not unsolicited sales.
- Unless specifically authorized by the EAANZ Committee (e.g., in a designated “Services” thread), members may not promote their own coaching services, workshops, or products.
- Spam, affiliate links, and repetitive self-promotion will be removed.
6.5 Enforcement & Reporting
We want this to be a flourishing environment. To ensure this:
- Moderation: EAANZ reserves the right to hide, edit, or delete posts that violate this Code of Conduct.
- Reporting: If you see something that concerns you, please report it to the moderators or email secretary@enneagramaanz.org.au.
- Consequences: Violations may result in a formal warning, temporary suspension, or permanent removal from the community (without refund for paid memberships) at the sole discretion of the EAANZ Committee.
7. Disclaimers (Important)
- Educational Purpose: The information provided by EAANZ is for educational and personal growth purposes only. It is not a substitute for professional psychological, medical, or clinical advice or therapy.
- “As Is” Basis: The Site is provided “as is” and “as available” without warranties of any kind.
8. Limitation of Liability
To the maximum extent permitted by law in Australia and New Zealand, EAANZ shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Site or our community platforms.
9. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the courts in those regions.
10. Contact Us
For questions regarding these Terms, please contact: Secretary, EAANZ 1 Arundel Street, Glebe, NSW, 2037 Email: secretary@enneagramaanz.org.au